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News headings from LabourStart

Wilsons Drop Bus Security Baton

« Back to News Articles Wilsons Drop Bus Security Baton

Lately I've had more complaints coming out of bus security firm Wilsons than all the metro bus companies put together.

Complaints include:

  • Security officers not being provided with Standard Operating Procedures.
  • No inductions at the various bus stations.
  • No ongoing training or access to Wilson's policies and procedures.
  • Overtime not being paid until the end of an eight week roaster cycle.

But the big one is coercion or bullying of employees. And lest I forget, guards being disciplined for DOING THEIR JOB!!

These guards, who do a mighty job in difficult circumstances, protecting drivers and passengers alike,are getting a pretty rough deal at present.

They tell me they haven't been provided with Standard Operating Procedures for years.

Which begs the question – How can they know what is expected of them.

All they get is two training shifts and that is supposed to be an induction.

After they get their security licence their only other training is in handling OC spray, batons and handcuffs.

A few guards have been trained in how to remove troublesome passengers - but not all of them.

The above training is meant to occur every six months, or at least annually, but that's not happening either.

When I asked Wilsons for their policies and procedures on bus security I was told – You've got to be kidding THEY ARE TWO INCHES THICK.

My reply was, I don't care if they are as thick as the Beijing telephone directory, give the guards access to your policies so they can do their job according to the rules.

As for as their system for paying overtime – it has to be the BIGGEST RIP-OFF in industrial relations history.

Most workers are paid overtime after they have worked either 7.6 or 8 hours each day.

But the Wilsons guards: NO OVERTIME until they have worked 304 hours over eight weeks. And that is a FAIR DINKUM DISGRACE.

In fact it gets worse. Wilsons agreement also has an Appendix A that wipes out any overtime whatsoever – If they sign it.

That's a big IF because many guards have told me they have felt PRESSURED INTO SIGNING Appendix A.

TWU PROMISE: To all Wilsons Security guards. We have heard you loud and clear and we are taking action on all issues raised in this article.

Stick together and stay tuned.